Ship customer orders: Step-by-Step Guide
- When a Customer orders an item from you, an order confirmation email will be sent to your email.
1. Under Login / Register, click on “Login”.
2. Under Hello (your Name), click on Seller’s Dashboard.
3. Click on the “Orders” tab to display the orders. (There will be a number in brackets if there are Orders pending and how many).
- The Orders can be filtered to find them more easily. They can also be exported. Each Order will consist of an Order Number, Order Total, Earnings (this is what you will make after commission is paid), Status of the Order, Customer who bought the Item(s), the Date they bought the Item(s), how you are Shipping the Order, and a check mark to press when complete.
4. Click on the Order that requires actions. Inside will be the Item(s) sold with the Cost, Shipping Method requested, Order Status, Order Date, Earnings from this Order, Customer’s Name, Customer’s Email, Customer’s Phone Number and Customer’s IP Address (for Fraud Protection).
5. Scroll down to Shipment Section, click on “Create Shipping Label” Button.
6. If only Shipping 1 item you will see the details under the “Shipping Box” Section.
- All the details will be automatically filled in.
7. Click on the “Print Shipping Label” Button.
8. A window will Pop-Up with the Shipment Details, Hit the “Confirm” Button.
9. A new screen will open with the Shipping Label.
10. Attach the Shipping Label to the Box and take the Box to your nearest Canada Post or Purolator shipping drop off location.
11. Now under the Shipment Section you will see 1) Tracking Number, 2)Label (if you need to reprint the label), 3) Create another Label if you are shipping more than one item (Follow from next step if so, if not continue to step 14).
12. If you have multiple items, you will need a separate label for each item. Scroll down to the “Shipment” Section.
13. Under the “Shipping Box” Section, click on the Box you need to create the Label for.
14. Follow Steps 7 to 9.
15. Scroll down to Shipments Section, click on “Create New Shipment” Button.
16. Click on the Item or Items you are Shipping, then select the Shipping Status. (You will change the Status as the Shipment progresses).
17. Under the Shipping Provider Section, choose the Shipping Company, the Date shipped, the Tracking Number and any comments and notes you would like to add. Check off the Notify Shipment Details to Customer Box, then click on “Create Shipment”.
- You will be then redirected back to the previous page and the information will be displayed.
18. When the Shipment has been delivered, change the Status to “Delivered” by clicking on the “arrow” then change the Status, (You can also change the Status to Cancelled, Processing, Ready for Pick Up and Picked Up).
a) Click on “Update Shipment”.
b) You will be redirected to the previous screen again, scroll to the top under the General Details and Click on “Edit”.
c) Change the Status to completed and then click on “Update”.
- Once completed, you will now see the Earnings are there for you to withdraw.
- IMPORTANT REMINDER – Delete the Item(s) that are Shipped if you have no more of them to sell.
- Under the Seller’s Dashboard, Click the “Products” Tab.
- Hover over the product to be deleted and click on “Delete Permanently”.
3. A Pop-Up Screen will show either “OK” and “Cancel” Options. Click on the “OK” Button. (If you change your mind, simply click on the “Cancel” Button.)
